For General Business and Business Excellence, our terms of reference will be
Ref Standard Description
1 Quality ISO 9001:2015Quality management systems - Requirements
2 ISO 1002:2014Quality management – customer satisfaction – Guidelines for complaints handling in organizations
3ISO 10004:2012Quality management – customer satisfaction – Guidelines for monitoring and measuring
4ISO 10018:2012Quality management – Guidelines on people involvement and competence
5BS 8477:2014Code of practice for customer service
6Management/ Excellence ISO 19600:2014Compliance management systems – Guidelines
7ISO 30301:2011Information and documentation – Management systems for records – Requirements
8 ISO 30302:2015Information and documentation – Management systems for records – Guidelines for implementation
9 ISO 37101:2016Sustainable development in communities – Management system for sustainable development – Requirements with guidance for use
10ISO 55001:2014Asset management – Management systems – Requirements
11 ISO 55002:2014Asset management – Management systems – Guidelines for the application of ISO 55001
12 ISO 50001:2011Energy management systems – Requirements with guidance for use
11ISO 50501 Innovation management – Innovation management systems – Guidance
13ISO 41001Facility management – Management systems – Requirements with guidance for use
14ISO 44001:2017 Collaborative business relationship management systems – Framework
15ISO 18788:2015Management system for private security operations – Requirements with guidance for use
16BS EN 1325:2014 Value management
17BS EN 62198:2014Managing risk in projects – Application guidelines
18PAS 99:2012Specification of common management system requirements as a framework for integration
19Environment, Health & Safety ISO 45001 Occupational health and safety management – Requirements with guidance for use
20 ISO 14001:2015Environmental management system – Requirements with guidance for use
21ISO 14004:2016Environmental management system – General guidelines on implementation